Frequently Asked Questions.
01. The order
Is there a minimum quantity required for placing an order?
Yes, at PrimeWear, we have minimum quantity requirement and it is 8000 INR. You can order as per your boutique or store’s needs.
How Can I view my previous orders?
You can view your order history by logging into your account on our website.
Are there any discounts on bulk orders?
We may offer discounts on bulk orders. Please reach out to our customer support team or refer to our website for any ongoing promotions.
Can I modify or cancel my order after it’s been placed?
To make any changes or cancellations, please contact our customer support as soon as possible. We will do our best to assist you.
02. Shipment
What are the shipping options available?
We provide standard shipping with door-to-door delivery across India. Expedited shipping options may be available in select areas.
How long does it take for an order to be shipped?
We strive to process and ship orders within 2-3 business days. Delivery times may vary depending on your location.
How can I track my order during shipment?
once your order is dispatched, we will provide you with a tracking number. You can use this number to track your package’s status.
What should I do if there’s a delay in my shipment?
In the rare event of a shipment delay, please contact our customer support team for assistance. We will investigate and provide updates.
03. Returns
What is PrimeWear’s return policy?
We accept returns for damaged or defective items within 7 days. Please refer to our website for detailed return instructions.
How do I initiate a return?
To initiate a return, please contact our customer support team. They will guide you through the return process.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for damaged or defective items. If you wish to exchange for a different size or product, please contact us for availability.
How long does it take to process a return?
Once we receive the returned item, we aim to process the refund/exchange within 3-4 business days.