Thank you for choosing Primewear as your garment supplier. This Shipping and Return Policy outlines the procedures and guidelines for shipping and returning products purchased from our company. Please read this policy carefully before placing an order. By placing an order with us, you acknowledge and accept the terms and conditions stated below.
Shipping
- Order Processing and Delivery
1.1 Once your order is successfully placed and payment is received, we will process and ship your order within [insert time frame, e.g., 2-3 business days]. Please note that this timeframe may vary depending on product availability and order volume.
1.2 We offer shipping services through reputable courier companies to ensure the safe and timely delivery of your order. The estimated delivery time will be provided to you at the time of order confirmation. However, please note that unforeseen circumstances or external factors beyond our control may cause delays in delivery.
1.3 Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process. Please ensure that the shipping address provided is accurate and complete to avoid any delivery issues.
- Tracking Orders
2.1 Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through the courier company’s website or designated tracking portal.
2.2 While we strive to provide accurate and up-to-date tracking information, please note that tracking updates may be subject to delay or limited availability depending on the courier company’s systems.
Returns
- Damaged or Defective Items
3.1 We take great care to ensure that our garments are of the highest quality and in excellent condition when shipped. In the unlikely event that you receive a damaged or defective item, please contact our customer support within [insert time frame, e.g., 7 days] of receiving your order.
3.2 To process a return for damaged or defective items, please provide us with the following information:
- Order number
- Description of the issue
- Supporting evidence such as photographs
3.3 Upon verification, we will provide instructions on how to return the item. Please do not return any items without prior approval from our customer support team.
3.4 Once we receive the returned item and confirm the damage or defect, we will offer you one of the following options:
- Replacement: We will send you a replacement for the damaged or defective item at no additional cost.
- Refund: If a replacement is not available or preferred, we will issue a refund for the item’s purchase price.
- Non-Returnable Items
4.1 Unless an item is damaged or defective, all sales are final, and items are non-returnable. We do not accept returns for reasons such as change of mind, incorrect sizing, or color preference. We encourage you to carefully review product details and specifications before making a purchase.
4.2 For hygiene reasons, certain items, such as undergarments or swimwear, are non-returnable unless they are damaged or defective upon receipt.
- Return Shipping Costs
5.1 In the case of a return due to a damaged or defective item, Primewear will cover the return shipping costs. Please follow our customer support team’s instructions regarding the return shipping method and documentation.
5.2 For non-returnable items or returns not related to damage or defects, the customer will be responsible for the return shipping costs.
- Refunds
6.1 Refunds will be processed within a reasonable timeframe after receiving and inspecting the returned item. The refund will be issued using the original payment method used for the purchase.
6.2 Please note that it may take additional time for the refund